PATIENTS at Haine and Smith opticians in Malmesbury are guaranteed to get a great customer experience after the branch was chosen as the practice of the year.

Staff at the High Street branch, led by practice manager Charly Giles, said they are delighted to have been chosen as the company's top branch during a visit from senior partner Barry Smith last week.

"We were thrilled to be awarded with the Haine and Smith Top Practice award,"Mrs Giles said. "I feel this award was thoroughly deserved by the team here at Malmesbury. Over the past year we have worked extremely hard to maintain an exceptional level of customer care and we are very grateful to have been recognised for going the extra mile, something as a company, we pride ourselves on."

The Malmesbury practice beat eighteen other branches throughout Wiltshire, Gloucestershire and Oxfordshire to the title after receiving outstanding feedback from patients, senior staff and mystery shoppers.

Mr Smith added: "Malmesbury was chosen as our top practice for 2016 as the staff have gelled so well as a team over many years to provide an excellent, professional yet friendly service.

"The practice works hard to achieve outstanding patient satisfaction and so many patients have gone out of their way to give positive feedback about the whole team at Malmesbury by writing in, and more recently via social media."