When I first got into journalism I quickly learnt that you can't please all the people all the time. In fact you will do well to please a few some of the time.

Take last week. On our website we had reported the very sad death of police Sgt Richard Fuller. The story mentioned the fact he had been the subject of a court case two years ago but had been exonerated.

The police press office rang to complain we had said we believed he had not been reprimanded as a result of the court case and hoped "we would not be writing a negative story" in the Gazette.

Well you can help us, I said, by letting us speak to some of his colleagues for a tribute.

Eventually a tribute arrived, but it was from some anonymous officers so we didn't use it. We also asked for Sgt Fuller's career record. But we were told no one could go through his file without asking his family.

Whenever a police officer dies other forces come up with biographies, pictures and glowing tributes but Wiltshire managed none of this, apart from those few words from unnamed officers and a few empty words from the assistant chief constable, who had clearly never met Sgt Fuller.

Undaunted we tracked down former colleagues and friends to pay tribute to Sgt Fuller and devoted two pages to it. But did we get a call back from the police press office to thank us for it? I'll leave you to guess the outcome.

As if that wasn't bad enough, we also covered the Ofsted report on the Mill School in Potterne. We took a lovely picture and had paragraphs of praise from the inspector and the headteacher.

The inspector did have a word of criticism, which we obviously included for the sake of balance but we gave the head the right of reply to tell readers how the school would act on his remarks.

It was a page lead and looked nice so you thought the school would be happy with this endorsement of its work. But were they? Not on your life.

The school rang the next day to say how upset and angry they were with our article and were furious we had included the inspector's critical remarks in the piece.

Luckily I didn't speak to the person who rang or I might have quite forcefully pointed out that our readers deserve to see the full story, not some sanitised free advertisement. Does the school have so little regard for parents that it wants to hide the truth from them? An Ofsted report is after all a public document.

We don't do this job for the pats on the back but a little gratitude goes a long way. Call me an old whinger if you like...