Volvo drivers in the Wiltshire area need look no further than MRG for top class servicing and more than 45 years of Volvo heritage.
The firm’s expert team has more than 250 years’ combined experience in aftersales care and has provided an award-winning service to a growing band of loyal customers since 1970. The firm’s uncompromising commitment to customer satisfaction and top class service has earned it the highest Volvo measured Customer Service and Customer Satisfaction Scores in Wiltshire and surrounding areas. It isn’t just Volvo’s opinion. MRG has won a clutch of awards, including The Automotive Management Excellence in Customer Service Award and the Volvo Quality award.
MRG offers top quality servicing and parts to Volvo owners and aspiring owners in Wiltshire and North Somerset. They deliver time and time again because of the expertise and commitment of the staff who know their vehicles inside out. Their determination to provide the best in technology, coupled with their yearning to give old-fashioned customer service make them an unbeatable combination.
The service team is led by Aftersales Manager Tony McMillan who has been with the organisation for 26 years. Simon Chiu has been service manager since 2003 and began his career as an apprentice in parts in 1991. His 24 years of Volvo experience helped him win a Volvo Institute Service Training award. Andy Smith is a Senior Service Advisor with 26 years’ experience. He began his career in 1989 and was rewarded for his expertise with the Institute Service Training award. James Newbury has been a Level 4-accredited Master Technician since 2001, having began as an apprentice in 1990. He has 25 years Volvo experience. Mike Hamblin, who has been a Level 4-accredited Master Technician since 2001, began his career in 2001 and won a hat-trick of Volvo Institute Service Training awards. Gary Bacon is a Level 3-accredited Technician with 16 years’ Volvo experience. He began his career in 2003. Peter Clark is a Level 2-accredited Technician who started his career in 1972. He worked full time until 65 and now works three days a week providing invaluable technical advice accrued over 43 years in the business. He also drives, meets and greets our customers. Laurence McIntyre is a Level 3-accredited Technician with 14 years’ Volvo experience who started his career in 2001. Patrick Lynn is a Level 3-accredited Technician with eight years’ Volvo experience who began his career as an apprentice in 2007.
The service team are supported by Mike Cox and Gary Acourt who have over 30 years’ experience running the successful trade parts department. This unrivalled breadth of know-how and industry knowledge means MRG customers get the very best Volvo knowledge and the services of a team dedicated to using their expertise to get the very best out of the cars they work on.
Methuen Park, Bath Road,
Chippenham,
Wiltshire SN14 0GX
01249 443 300
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