Plans to relocate Melksham Post Office next month have been delayed indefinitely.
In a letter to Melksham Town Hall, franchise project manager Sally Buchanan confirmed the move, which was due to take place on May 2, has been postponed.
In it, she said: “Further to my letter of February 4, which confirmed our decision to proceed with the move of the above Post Office branch 6-8 Bank Street, Melksham, SN12 6LG, I am writing to let you know that the opening has been delayed.
“The branch will not be moving on Friday May 2, and Post Office services will continue to be offered from the existing location in Church Street for the time being.
“We will ensure customers are kept informed by posters in the branch, and will write to you again once we have an update on the plans for the move.”
Town councillor Jon Hubbard called for the Post Office to explain the decision.
He said: Melksham cannot be left in limbo on this. We need to know what is happening and residents deserve to have the assurance that there are long term commitments to maintaining the Post Office in Melksham Town Centre.
"We cannot allow false speculation to develop on this and must have answers from the Post Office."
The current Church Street office was due to be closed as part of a nationwide programme of Crown Post Office closures.
Planning permission had been confirmed for a new office at the former Carpet Barn store on the High Street, which could incorporate a card and gift store operated by Crabb and Andrews Ltd.
A Post Office spokesman assured the Wiltshire Times that they would maintain a service for the people in Melksham.