On January 8, I left my shoulder bag on the platform following a dizzy spell, which occurred just prior to my boarding the 5.23pm train to Trowbridge after spending the day in Bath with my husband.

In particular I thank Dav, who safely retrieved the bag which contained all my bank cards, including a credit card, my driving license, bus pass, over £75 in notes and cash and my mobile phone.

It was not until the train had left the station that I noticed its loss. We had to continue to Bradford on Avon, where we caught the next train back to Bath, where I found Dav, who, recognising me from my driving license photo, reassured me and took me to the office where I met Aaron and Kate, who were equally kind and sympathetic.

I am an elderly woman and felt somewhat foolish at the time but all three soon put me at ease with their friendly kindness.

People may say that they were only doing their duty, which is true, but we read so many bad things about staff at First Great Western, who have always been helpful to us, and I want to redress the balance.

Mrs WA Maunder, Trowbridge.