An agreement has now been reached between the government and four mobile phone companies which means we may not be liable for the cost of calls made by thieves.
Vodafone, EE, Virgin Media and Three have agreed in principle not to punish customers when their phones are stolen up to an agreed level.
According to consumer expert Sarah Pennells (savvywoman.co.uk) the level of the cap isn’t set yet, but the plan is to introduce the measures in the spring.
At the moment, we’re liable for the cost of calls or downloads made until we report any theft.
It's estimated about 300,000 mobile phones are stolen in the UK per year with Edinburgh being the place where most are stolen.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereComments are closed on this article