Wiltshire GP surgeries with the most unhelpful receptionists - ranked

In a wide-ranging NHS England survey about patients' experience of their GP surgery, respondents were asked: "Overall, how helpful do you find the reception and administrative team at your GP practice?"

According to the results, the most helpful - and least helpful - GP receptionists can be found in Salisbury. Ninety-six per cent of patients at Hindon Surgery said the receptionists at the surgery were very helpful, while the remaining four per cent found them fairly helpful.

At the Old School House surgery in Great Bedwyn, near Marlborough, 90 per cent found their reception very helpful and nine per cent ranked them fairly helpful. But one per cent of patients said staff were not very helpful.

At Ramsbury Surgery, also near Marlborough, 87 per cent of respondents found reception staff very helpful with 13 per cent saying they were fairly helpful.

And at Mere Surgery, 86 per cent of respondents rated their GP receptionists very helpful, while 13 per cent said they were fairly helpful. One per cent found them not very helpful.

Jubilee Field surgery at Calne, Burbage surgery near Marlborough, Courtyard Surgery in West Lavington near Devizes, Tisbury Surgery, and Orchard surgery at Wilton all made the top 10 when ranked by "very helpful" scores.

The survey also revealed where the county's least helpful receptionists could be found - although it is worth noting that in every case good experiences heavily outweighed bad.

At Three Chequers Medical Practice in Salisbury, 10 per cent of respondents said receptionists were "not very helpful," with a further seven per cent finding them "fairly unhelpful." However, 49 per cent said they were fairly helpful, and 35 per cent said they were very helpful.

At Downton Surgery, south of Salisbury, seven per cent said found receptionists very unhelpful and 15 per cent said they were fairly unhelpful. 51 per cent said they were fairly helpful, and 27 per cent said they were very helpful.

At the Westbury Group Practice, seven per cent said receptionists were very unhelpful, and 11 per cent found them fairly unhelpful. However 33 per cent found them fairly helpful, and 49 per cent found them very helpful.

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At Southbroom Surgery in Devizes seven per cent of patients said their receptionists were very unhelpful, while six per cent found them fairly unhelpful. But 29 per cent said they were fairly helpful, and 59 per cent said they were very helpful.

And at Marlborough surgery, six per cent said they found the receptionists very unhelpful, with a further 15 per cent saying they were fairly unhelpful. But 46 per cent said they were fairly helpful, and 32 per cent found them very helpful.

When ranked by "very unhelpful scores" , surgeries included Giffords Primary Care Centre at Bradford on Avon, St James Surgery, Devizes, Bradford on Avon Health Centre, and Roundstone Surgery in Trowbridge.