The McCarthy Stone team in Wiltshire is celebrating after being awarded a Five Star customer satisfaction rating in an independent survey announced by the Home Builders Federation (HBF) - for the 16th year running.

McCarthy Stone achieved an overall customer satisfaction score of 93%.  

The Five Star customer satisfaction rating is the highest award any new homes developer can achieve and is only awarded when more than nine out of ten customers would recommend a company to a friend. It is an annual survey carried out by the HBF, involving 541 purchasers of McCarthy Stone’s homes in 2020. 

The Wiltshire Gazette and Herald: Applegate House Applegate House

Nicki Beswarick, divisional marketing manager for McCarthy Stone Southern, said: “Everyone at McCarthy Stone prides themselves on offering the very best service and products to our homeowners at all times, so we are thrilled to have been awarded the full Five Stars from the HBF once again. 

“Our homeowners have always been at the heart of our business, and this has never been more important than during the last year and through the challenges we have all faced. Our team in Wiltshire continues to ensure that the safety and wellbeing of our homeowners is their utmost priority – and to provide the support our homeowners need to live independently as part of a thriving retirement community.”

Stewart Baseley, executive chairman at the Home Builders Federation, added: “The survey demonstrates that the industry is delivering an excellent level of service in the opinion of over 90% of its customers.

"The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer. That this level of satisfaction has been delivered during a pandemic that saw sites closed and builders unable to access homes for a period makes it even more of an achievement. 

The Wiltshire Gazette and Herald: Shackleton PlaceShackleton Place

“The industry remains committed to maintaining the significant progress of recent years and fully supports moves to put an independent New Homes Ombudsman in place to strengthen customer protections and continue to drive up standards.”

In Wiltshire, retirees can choose from a collection of McCarthy Stone developments, including the Canning Place Retirement Living development in Marlborough, the Applegate House Retirement Living development in Trowbridge and the Shackleton Place Retirement Living Plus development in Devizes.

To find out more about McCarthy Stone in Wiltshire, please call 0800 3100 383 or go to