The Strictly Come Dancing Live Tour show in Glasgow has been cancelled due to technical reasons with both the matinee and evening performances cancelled.
Ticket holders were left fuming after being left standing outside when doors were supposed to open at 12.30pm.
The matinee show was set to begin at 1.30pm. Strictly Come Dancing have also cancelled.
An announcement ahead of the show tonight read: "We are sorry to announce that this evening’s performance will not go ahead as planned. Our venue team has worked hard to resolve the water leak issue and to determine the cause, which has still to be established.
"We further apologise to our customers at today’s matinee performance who had to wait outside the venue in the rain. The safety of our staff, customers and performers is paramount. We ask that customers please contact their point of purchase for a refund."
Ticketmaster UK have also sent texts to ticketholders.
Important update for @SCD_Live_Tour guests [1/2]
— The SSE Hydro (@TheSSEHydro) February 2, 2020
We are sorry to announce that this evening’s performance will not go ahead as planned. Our venue team has worked hard to resolve the water leak issue and to determine the cause, which has still to be established.
This afternoon, some claimed to have stood outside of the SSE Hydro for two hours without any update from staff.
One social media user wrote: "Why are we standing in the rain outside the SSE Hydro waiting for production to let us in? 45 mins late - freezing! Poor show."
READ MORE: Strictly Come Dancing 2019: the line-up so far
The Hydro tweeted: “We are sorry to say that due to a water leak which affected the stage area, today’s matinee has had to be cancelled. The team worked hard to resolve the problem which became apparent shortly before doors opened. The cause of which is unknown.
1 of 2
— The SSE Hydro (@TheSSEHydro) February 2, 2020
Strictly Come Dancing Live:
“We are sorry to say that due to a water leak which affected the stage area, today’s matinee has had to be cancelled. The team worked hard to resolve the problem which became apparent shortly before doors opened. The cause of which is unknown."
"We are liaising with the promoter of the event to reschedule the show, however refunds are available from point of purchase and we sincerely apologise to those affected."
Glasgow ticket holders were left standing outside the venue for nearly two hours before it was announced tonight's Live Tour performance would not be on.
One user told The Herald:"Left outside in the pouring rain for over 90 minutes with literally no information. Gutted Disgraceful that the hydro staff told no one information at all."
READ MORE: Controversies and talking points of Strictly Come Dancing 2018
One social media user said: "Lack of communication is atrocious; kids crying everywhere and disabled amongst the hoards trying to get to the car park."
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