A HOME for the elderly in Marlborough has been told it needs to improve after inspectors found not all incidents of alleged abuse had been reported in the correct way.

The Care Quality Commission gave Merlin Court an overall rating of requires improvement after finding some alleged abuse had not been reported to to the local authority.

But in categories for safety, care and responsiveness the home in Hyde Lane, which is run by Avery Homes Nelson Ltd, was found to give a good service.

The report, which was published at the end of last month, said: “Merlin Court is a purpose-built residential home for older people, some of whom live with dementia.

“There are 62 bedrooms, a cinema, hair salon, lounges, café area and dining rooms. There were 50 people living at the home.

“People were not always supported to have maximum choice and control over their lives, as it was not clear if staff supported them in the least restrictive way possible.

“People were not being supported by robust safeguarding systems. Not all incidents of alleged abuse had been reported to the local authority.”

But the food was found to be good and staff were trained and knowledgeable.

The report said: “People told us the staff and management were kind, caring and approachable. People were involved in planning their own care and had the opportunity to share their views.

“Staff developed and maintained good relationships with the local community and encouraged groups to visit the home.”

A spokesman for the home said: “Avery Healthcare is disappointed in not being assessed as a Good service overall by the Care Quality Commission. We immediately responded to address the concerns raised in the report although we accept it may be some time before the CQC might reinspect.” it