On Saturday I received a letter from my bank with the title ‘Important changes to your branch’.
It seems a more appropriate title would have been ‘Your branch is closing’.
The only other bank in Corsham is Lloyds that recently reduced its opening hours. Corsham is a growing town and this decision will be detrimental to both local businesses and private customers as many don’t bank online.
We are also losing the HSBC cash machine that is very useful for customers to get mini statements and so on.
The letter goes on to say that there are excellent facilities at the Chippenham branch but many customers will find it difficult to travel there.
Online banking and transactions over the phone have been embraced by many but there are things that are better done other the counter.
I have always found the staff at our branch very helpful and this is a very sad loss to HSBC customers.
I am not prepared to put up with this so I will transfer to Corsham’s only remaining bank with the hope we don’t lose that as well.
Robert Davies, Corsham.
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