BUSINESSES and households affected by the burst water main which caused the 15 million-litre Flaxlands reservoir to empty will not receive any compensation.
A spokesman said: "As this pipe was large, it is classified as a ‘strategic’ water main, and compensation is not awarded under our customer guarantee scheme unless homes are without water for 48 hours.
“Our guarantee scheme offers refunds to customers if they are without water for 48-hours. We’re not aware of any households who have been without water for that long, so in this instance the payment does not apply.
“Businesses are subject to the same customer guarantee standards as domestic customers, and will only be entitled to a payment if they have been without water for 48-hours.”
It is expected that the 16-inch pipe will be examined at specialist laboratories to see what happened.
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