A couple of days ago, I was banging on about poor customer service. On Friday night, I encountered the opposite. It wasn't in Devizes - although, as I say, it does exist here - but at The Pear Tree in Whitley.

I'd heard good things about this place. Mandy and I were picking Izzy up from Bath so we decided to stop for a recce. Although it's got a decent reputation for beer, it's mainly a restaurant. Many places like that don't have a lot of time for you if you're not eating. But not there. The landlord came over for a chat and gave us a brief guided tour. I don't think he's seen that Mandy was drinking the pink Champagne at £6 a glass so we were well impressed, and the food looked excellent too.

In short, this bloke didn't know us from Adam, but he treated us with respect. And he's gained himself some business for the future.