PEOPLE in Calne are being warned that their Freeview services could be affected after fourth generation mobile services, known as 4G, have been rolled out in the area.
Although the 4G service will provide internet users with a quicker and more reliable service, at800 engineers are warning that some of the signals, transmitted at 800 MHz, may cause interference with Freeview television services, causing loss of sound, pixelated pictures or a no signal message.
Ben Roome, CEO of at800, which was set up under Government direction, said: “We want to ensure that people know it’s our role to fix Freeview interference caused by 4G at 800 MHz, and that there’s no charge for our service.
“If you rely on Freeview for TV, we can arrange for one of our accredited engineers to visit your home to fix Freeview interference caused by 4G signals, free of charge. If you use Freeview alongside other TV services, we can send free filters which block mobile signals that are easy to fit to the aerial lead connecting to TVs and set-top boxes.”
Cable and satellite TV, such as Sky or Virgin services, will not be affected.
For more information about interference visit www.at800.tv/contact-us or call 0808 1313800.