Royal Wootton Bassett surgery tells patients they have to leave

Royal Wootton Bassett surgery tells patients they have to leave

Coun Allison Bucknell has criticised the stance taken by New Court Surgery in Royal Wootton Bassett

Coun Allison Bucknell,

First published in News by

Lyneham patients registered at a Royal Wootton Bassett surgery are outraged at being asking to move elsewhere to help staff struggling with patient numbers.

The patients registered at New Court Surgery, Borough Fields, have been asked to find somewhere else in a letter written by partners at the surgery and sent on January 2.

They have been given 30 days to make alternative arrangements and during this time they will still be able to see a doctor at the surgery, but home visits will not be provided.

There is no doctor’s surgery in Lyneham itself and most people in the area are outside a catchment area for a GP, meaning they rely on services in Royal Wootton Bassett or Calne.

Partners at the surgery said the change is due to a “massive expansion of houses” in Royal Wootton Bassett that has left them struggling to cope with numbers.

Although they applied to NHS England to close the surgery’s practice list, the government body refused this request and asked it to look at whether its patients lived within its catchment area.

Tanya Franks, 49, of Church End Close, has been registered with the surgery since moving to Lyneham in 2001 and said the letter had left her feeling unsupported and upset.

She has managed to transfer to the Tinkers Lane Surgery, also in Royal Wootton Bassett, but is worried this surgery will also suffer from rising patient numbers.

She said: “I’m not very happy. I suffer from anxiety and stress anyway and going somewhere different and having to sort this out has not been very good.

“Wiltshire Council didn’t look at the infrastructure of Wootton Bassett when they gave the go-ahead for those new houses and now it’s having an effect on the surrounding areas.

“It actually says at the bottom of the page that it’s final, you can’t appeal and they won’t be able to make exceptions.

“To be honest, I have taken it a bit personally.”

Allison Bucknell, Wiltshire councillor for Lyneham, said doctors should take care of the patients on their books first rather than make room for new ones.

She said: “I don’t think it’s a humane way to treat someone.

“It’s one thing to close your books but it’s another thing to effectively ask patients to leave. There is another surgery in Wootton Bassett and that actually has space still.”

The letter from the five partners at the surgery said: “We are now starting the process of asking those patients who live furthest away from us to register with an alternative practice who provide a service in the area where they currently live.

“It is with great regret we have to ask you to register elsewhere, and apologise for any upset or inconvenience this may cause you.”

A spokesman for NHS England said, following the concerns raised by patients, it has asked the practice to stop sending out the letters until the two organisations can get together for a further meeting.

Comments (2)

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2:38pm Thu 16 Jan 14

Fluffy peppa says...

Interesting read - I was a patient there until I moved to a different part of the county.
I lived in Lyenham and parents were in the forces but because I was classed as an adult this was the closest surgery.
Seems like Wiltshire Primary Care Trust/NHS have left things so late to act. I agree that existing patients should be able to remain on their books - can't the surgery look at extending the practice and recruit extra doctors/nurses/recep
tionists?

Long term why can't there be a surgery of New Court & Tinkers Lane come together and have a joint surgery in Lyneham? Or a brand new venture of a surgery opening in Lyenham to cope with the demand? As well as ex RAF there is elderly residents from Lyneham and surrounding areas.
A new facility with dentist?

Food for thought all round and a good discussion needs to be started along with the public.

Great to have this story in the public arena.
Interesting read - I was a patient there until I moved to a different part of the county. I lived in Lyenham and parents were in the forces but because I was classed as an adult this was the closest surgery. Seems like Wiltshire Primary Care Trust/NHS have left things so late to act. I agree that existing patients should be able to remain on their books - can't the surgery look at extending the practice and recruit extra doctors/nurses/recep tionists? Long term why can't there be a surgery of New Court & Tinkers Lane come together and have a joint surgery in Lyneham? Or a brand new venture of a surgery opening in Lyenham to cope with the demand? As well as ex RAF there is elderly residents from Lyneham and surrounding areas. A new facility with dentist? Food for thought all round and a good discussion needs to be started along with the public. Great to have this story in the public arena. Fluffy peppa
  • Score: 4

8:54pm Thu 16 Jan 14

underdogs says...

Its unfortunate those who contributed to this article did not mention the considerable numbers of patients who chose to move from Tinkers Lane Surgery last year due to the former Dr Banes 'activities', and moved to New Court Surgery instead , maybe in protest over how Tinkers Lane handled this matter from what I read, heard on radio & saw on TV . I would suggest this is the real problem here, NOT the development of new housing in the area but the number of patients moving away from Tinkers Lane - who not surprisingly you report have vacancies !
Its unfortunate those who contributed to this article did not mention the considerable numbers of patients who chose to move from Tinkers Lane Surgery last year due to the former Dr Banes 'activities', and moved to New Court Surgery instead , maybe in protest over how Tinkers Lane handled this matter from what I read, heard on radio & saw on TV . I would suggest this is the real problem here, NOT the development of new housing in the area but the number of patients moving away from Tinkers Lane - who not surprisingly you report have vacancies ! underdogs
  • Score: -2

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