Phone firm sends all wrong signals (From The Wiltshire Gazette and Herald)
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Phone firm sends all wrong signals
2:30pm Thursday 14th February 2013 in News
Candi Mildenhall, Steve Ennis, Loretta Hunt and Kim Roff at The Hair Company
MARLBOROUGH hair stylist Kim Roff is fuming over a mobile phone company’s failure to satisfactorily explain problems with her signal.
The self-employed hairdresser, who is 34, says the matter is having a severe impact on her business because clients cannot contact her.
Miss Roff has worked on a freelance basis at The Hair Company in Marlborough High Street, for four and a half years and relies on her phone for appointments.
She has been a Vodafone customer for 15 years but since November she has experienced problems with her signal.
The firm said it is an issue with “congestion”.
Miss Roff said: “It’s been an absolute nightmare.
“I rent a chair in the salon and clients have my mobile number so they can make appointments, but they haven’t been able to get through.
“Eventually they either have to come into the shop or just don’t bother, so it’s having a very negative impact on the business.
“I’ve been into the Vodafone shop and phoned customer services several times and they’ve told me it’s a problem with my phone, but it can’t be because when I first had problems my phone was only two days old because I’d just upgraded.
“Then I went into the shop a couple of weeks ago to tell them it was about time something was done, but they just said it’s a problem with the mast and they don’t know when it will be fixed.”
Miss Roff’s colleagues are also on Vodafone and have had the same problems.
She said: “We’ve all been with Vodafone for several years and haven’t had problems before, but this has been going on for four months with no end in sight.
“We can’t receive phone calls, we just get a message to say we’ve missed a call and get a voicemail.
“If you do eventually get to make a call, you then get cut off half way through.
“And text messages either don’t get received or arrive days late.
“If we did not pay our bill we would be cut off straight away, so why is it okay for them to keep fobbing people off and make us pay for something we are clearly not getting?”
Vodafone said there was not a technical problem with its mast in Marlborough.
A Vodafone spokesman said: “We have a problem with congestion – a mast can only take a limited number of calls at any one time so sometimes customers might find the service temporarily unavailable.
“We are looking at ways to improve capacity.”
n Have you had a problem with Vodafone in the Marlborough area? Email Anna Mauremootoo on amuaremootoo@gazetteand herald.co.uk
Comments(30)
Sunny12
says...
9:42pm Thu 14 Feb 13
'nam veteran
says...
8:26am Fri 15 Feb 13
Sunny12 wrote:...problems caused by Apple software bugs causing congestion on the network.
I have to say actually that not everyone that is complaining about Vodafone has an iPhone, in the photo the man clearly does not have one. And there are plenty of people that have opted for a not so expensive phone but are still experiencing problems.
notscot
says...
10:06am Fri 15 Feb 13
Sunny12
says...
10:40am Fri 15 Feb 13
FromTheWirral
says...
11:36am Fri 15 Feb 13
notscot wrote:Cretin...
Not to worry. If it only affects men with bald heads and women with orange faces - most of us will be ok.
Sunny12
says...
11:55am Fri 15 Feb 13
Sunny12
says...
12:31pm Fri 15 Feb 13
notscot
says...
1:25pm Fri 15 Feb 13
Sunny12 wrote:Mwah ha ha ha!!!!
Oh dear, let's just hope it doesn't affect petty minded people who have nothing constructive to say.
notscot
says...
1:26pm Fri 15 Feb 13
FromTheWirral wrote:Ahhh, bwess your widdle cotton thocks.
notscot wrote:Cretin...
Not to worry. If it only affects men with bald heads and women with orange faces - most of us will be ok.
notscot
says...
1:36pm Fri 15 Feb 13
(Not the fault of those in the photo I admit.)
BUT it doesn't help when one of the women is quoted as saying that she's had the problem for MONTHS and is still waiting for someone else to do something about it.....
Is it a subject that I'm likely to become emotional over (S12 & FTW) ?
No.
Perhaps the photographer should get some glasses. Or change the lightbulb. How many..... best not, perhaps.
Sunny12
says...
2:31pm Fri 15 Feb 13
notscot
says...
2:37pm Fri 15 Feb 13
Sunny12 wrote:???
Clearly people have nothing better to do with their time.
chrisbizarre
says...
3:09pm Fri 15 Feb 13
Sunny12 wrote:It is causing problems in other towns. I know it to be a problem in Calne. Chippenham doesnt seem to suffer but I think that is because there are a lot more transmitters there. Calne I believe only has 2 Vodafone towers so all the iPhones are hogging them with their excessive requests denying anyone else the chance to use them. You can find out here http://www.sitefinde
If the software bugs were causing bugs on the network... Surely this would be nationwide and not just in one town?
r.ofcom.org.uk/searc
h where the towers are and how many serve a given area.
chrisbizarre
says...
3:10pm Fri 15 Feb 13
.org.uk/search
Derek48
says...
7:19pm Fri 15 Feb 13
Well done for making a stand and ignore the comments from the person who is making themselves look incredibly ridiculous.
notscot
says...
10:31pm Fri 15 Feb 13
Sanctimony - thy name is... Derek???!!
Derek48
says...
6:47am Sat 16 Feb 13
notscot
says...
7:36am Sat 16 Feb 13
Glad to know YOU know who you are - sanctimony!
Derek48
says...
7:56am Sat 16 Feb 13
notscot wrote:Well yes, Derek is my name so I should know who you are talking about. Have fun on here time wasting, some of us have a life to live. Bonjour!
Nah, I'm sure it was Del who was the REAL plonker - but he never recognised it did he? Too dense.
Glad to know YOU know who you are - sanctimony!
notscot
says...
9:59am Sat 16 Feb 13
Derek48 wrote:French, too? Don't have a lot going for you, then?
notscot wrote:Well yes, Derek is my name so I should know who you are talking about. Have fun on here time wasting, some of us have a life to live. Bonjour!
Nah, I'm sure it was Del who was the REAL plonker - but he never recognised it did he? Too dense.
Glad to know YOU know who you are - sanctimony!
(Did you did read your comment before posting?!!)
Tuntington
says...
1:58pm Sat 16 Feb 13
notscot
says...
4:07pm Sat 16 Feb 13
Tuntington wrote:Mange tout, Mange tout, what a clever little soul - we'd never have noticed without your insightful little comment!
G&H where do you find such small minded pr**cks as 'notscot'!! He can't even get an obvious Only Fools joke, he certainly is the only fool here!!
Top marks for you, Tuntie!
shed
says...
10:12pm Sat 16 Feb 13
Tuntington wrote:Don't worry.....
G&H where do you find such small minded pr**cks as 'notscot'!! He can't even get an obvious Only Fools joke, he certainly is the only fool here!!
notscot is the site troll,he always chips in on a thread with something snide, vicious or spiteful to say.
He invariably ends with the same insults, cretin, idiot, that sort of thing.
He's a sad spotty little inadequate prat living on his own, probably with a cat, no girlfriend,and obviously spends much of his time in front of the computer in his underpants while picking his nose and feeding off cold KFC. and Coca cola.
In fact if you put "notscot" into google you'll find a long list of his drivel in the Gazette comments.
Just sit back now and watch the sort of predictable insults he'll throw at me.
To which I shall use one of his favourite typing errors............
Yaaaaaaaaaawn, zzzzzzzzzzzzzzzz.
notscot
says...
10:23pm Sat 16 Feb 13
Keep guessing!!
So - shed - you've brought what to this debate?
Ah yes - the usual. Nothing.
And drivel is a tad better than the tripe & lunacy spouted by you & your ilk.
A throwback with nothing to say other than that you don't know me & don't like my posts.
Really interesting.
I am surprised you're still awake at this time of day, though.
notscot
says...
10:25pm Sat 16 Feb 13
shed wrote:Yaaaaaaaaaaaawn zzzzzzzz, if you please.
Tuntington wrote:Don't worry.....
G&H where do you find such small minded pr**cks as 'notscot'!! He can't even get an obvious Only Fools joke, he certainly is the only fool here!!
notscot is the site troll,he always chips in on a thread with something snide, vicious or spiteful to say.
He invariably ends with the same insults, cretin, idiot, that sort of thing.
He's a sad spotty little inadequate prat living on his own, probably with a cat, no girlfriend,and obviously spends much of his time in front of the computer in his underpants while picking his nose and feeding off cold KFC. and Coca cola.
In fact if you put "notscot" into google you'll find a long list of his drivel in the Gazette comments.
Just sit back now and watch the sort of predictable insults he'll throw at me.
To which I shall use one of his favourite typing errors............
Yaaaaaaaaaawn, zzzzzzzzzzzzzzzz.
Irony, again!!!
hitro
says...
7:44pm Sun 17 Feb 13
The irony is to talk to Customer service they insist of validating my account with a SMS message. Which part of "I cant receive a signal" do O2 understand..****!!!.
......
thelittlemorgan
says...
10:08pm Mon 18 Feb 13
AngryMummy
says...
10:23am Tue 19 Feb 13
TimothyGrebin
says...
10:57am Thu 21 Feb 13
tbh i think this is a publisiyy stunt nd im ashmaed of the gazate and herland becausae i think you were better than that bt ur the same
'nam veteran says...
7:55pm Thu 14 Feb 13
com/vodafone_suggest
s_its_iphone_4s_cust
omers_not_to_update_
to_ios_61_-news-5513
.php
Another example of iPhone users giving their network a bad name, as with AT&T in the US and then O2 and now Vodafone in the UK. Microsoft is currently planning on banning iOS devices because of the amount of congestion they are causing on exchange servers with their software bugs. If you are relying on your phone to run your business, don't buy an iPhone because the reception is appalling. If you do buy one and it doesn't work, don't blame your network!